1. Insurance: It is recommended that you purchase some form of Holiday Insurance from your local broker to
cover your personal luggage, personal money, holiday cancellation/curtailment, personal and public liability
etc.This type of cover is fairly standard and not too costly.

2. Pets: We do accept pets on certain vans. Please ensure you are booked into the correct unit if you are
bringing your pet. Any animal found to be in a pet-free unit will be removed from site.
All dogs must be kept on a leash at all times when outside of the caravan. You are responsible for cleaning up
after your dog toilets and place waste in suitable bin. Certain breeds are banned from the park, please ensure
your pet is not one of these breeds. Dogs are not permitted on main resort (except guide dogs).

3. Smoking: We do not allow smoking in our caravans and ask that you and your guests refrain from smoking
inside the caravan.

4. Parking: Please ensure that your vehicle is parked without causing obstruction to other guests. All vehicles
are parked and driven on the park at the owners risk. The road traffic act applies to road users.

5. Owners rules: Holiday makers will be held responsible for any damage to the caravan or its contents, this
is at the owners discretion. Should a court case result the Holiday maker may be liable for court costs. You
are responsible for leaving the accommodation in a clean and tidy condition upon departure. If the
accommodation fails to be to an acceptable standard suitable for the arriving guests, or any damage is found,
the amount to put this right will be deducted from the holding deposit before your refund is made.

6. Holding Deposit: A holding deposit is taken on every booking. This is held against damage and breakages to
the caravan including equipment and appliances within the caravan and sheds, patio furniture etc. outside the
van. It is also held against the terms and conditions of the booking and the rules and regulations of the park.
This deposit will be refunded in full providing you treat the van with respect and leave the accommodation in a
clean and tidy condition upon departure and no damage is found to be evident, also providing you have not
contravened any owners rules and regulations or those set out under the booking conditions, or the rules and
regulations of the park. If any of these terms are not met the decision to withhold full or part of your holding
deposit is at the discretion of Complete Caravans.

7 Paying the balance of your holiday: If the balance is not received by the Due date then your holiday will be
treated as a cancellation. Total balance should be received 6 weeks prior to the date of start of your holiday.

8. Cancellation of your holiday: If you have to cancel your holiday, you must notify us in writing. In the event
of cancellation any balance paid (excluding the deposit) will be refunded providing the holiday is cancelled
before 6 weeks prior to the start of your holiday. The deposit is non refundable.

9. Accommodation unavailable/withdrawn: In the event that the accommodation that you are booked into is
removed from our books or becomes unavailable due to reasons beyond our or the owners control, every
effort will be made to find you alternative accommodation. It may not be possible to find accommodation of an
equivalent standard In which case you will be informed at the earliest possible time and offered a full refund or
the alternative accommodation. If the alternative accommodation is of a lesser standard a refund for the
difference in price will be given. If in the event that we are unable to provide alternative accommodation your
holiday will be cancelled and a full refund given with no liabilities to Complete Caravans or the owner.

10. Location: Complete Caravans cannot promise to locate the booking on the van requested. Every effort is
made to comply with the customers wishes and locate you to the area of the park requested. We cannot be
held responsible if you have to be allocated to an alternative area or caravan.

11. Bedding: All duvets & pillows are provided. Bed linen can be hired. You will need to bring personal towels
and tea towels.

12. Gas & Electricity: Gas & electric is included in the price of your holiday.

13. Passes: All passes for Butlins Entertainment are provided for the named members of the party. You must
carry passes with you at all times. A charge of £10.00 each will be made for replacement passes.

14. Arrival/Departure times: The van will be available for your stay from 3.30pm. on day of arrival unless on
the welcome package. You must vacate the caravan by 10am. on day of departure. If you have not arrived by
10am on the day following your expected arrival and you have not contacted us to notify us of your delayed
arrival, your holiday will be treated as a cancellation.

15. Height and age restrictions may apply to some of the rides and facilities on resort.

16. Hire Service: Complete Caravans also offers high chairs, bed guards & travel cots for hire.
Please contact us for charges.
Complete Caravans reserves the right to make alterations to these conditions
and to the details of your booking at any time.